OLITANS Return Policy

Accepting Returns
We accept returns if you are unsatisfied with your purchase.
Prior to returning any item, you must contact us first via email: olitans@163.com
To be eligible for return, items must be:

• Unused and in pristine, brand-new condition.
• Complete with the original manufacturer's packaging, tags, and all accompanying paperwork.
• Returned within 30 calendar days from your purchase date.
  Returns initiated after 30 days are not eligible for a refund or exchange.
  Proof of purchase (receipt or order confirmation) is required for all returns.

Processing Refunds
Upon receiving your return, we will inspect the item(s) and notify you via email:

1. Confirmation that we have received your return.
2. The status of your refund request (approved or declined).
   Please note:

• If your original order qualified for free shipping, the refund amount will be reduced by a $7 USD shipping fee per item to cover our initial shipping costs.
• Additional fees may apply for items returned with damaged or missing packaging.
  If your refund is approved, it will be processed automatically, and a credit will be issued to your original payment method within a specified timeframe.

Delayed or Missing Refunds
If your expected refund has not arrived:

1. Recheck your bank or credit card statement.
2. Contact your credit card issuer (processing times vary).
3. Reach out to your bank (additional processing time may be required).
   If the refund is still missing after completing these steps, please email us at olitans@163.com

Sale Items
Refunds are applicable only to items purchased at their regular price. Sale items cannot be refunded.

Exchanges
We will only replace items confirmed to be defective or damaged upon receipt. To request an exchange, email us at olitans@163.com

Return Shipping

• Customers are responsible for covering the cost of return shipping (freight prepaid).
• Original shipping fees are non-refundable.
• Upon receipt and verification of the item in its original condition, we will initiate the refund process within 7 business days.
• Items returned not in new/unused condition will be shipped back to the sender at the sender's expense.

Important Note for High-Value Items ($75+):
When shipping returns valued over $75 USD, we strongly recommend using a trackable shipping method and/or purchasing shipping insurance. olitans cannot guarantee receipt of uninsured or untracked return packages.

Our Story: OLITANS– Forged for the Field, Crafted for Every Day

At olitans, we exist at the intersection of rugged necessity and refined utility. Born from a deep-seated passion for the outdoors and the intricate demands of Everyday Carry (EDC), we design and manufacture precision tools built to empower your adventures and elevate your daily routine. Our focus lies in essential, reliable gear: high-performance folding knives, precision-ground surgical scalpels for the discerning user, robust pry bars, and other indispensable instruments engineered for real-world application.

Though olitans is a new name on the global stage, our foundation is anything but nascent. We are the culmination of years of extensive OEM (Original Equipment Manufacturer) experience, honed by crafting premium tools for demanding clients worldwide. This legacy instilled in us an uncompromising commitment to excellence and a mastery of the entire outdoor folding knife production lifecycle.

Within our vertically integrated facility, we command the full production scale necessary to transform raw materials into exceptional finished goods. Our process leverages state-of-the-art CNC machining for meticulous component accuracy and complex geometries. We implement rigorous heat treatment protocols to achieve optimal blade hardness, edge retention, and structural integrity. Precision water grinding ensures flawless edge geometry and surface finishes. This complete control over manufacturing tolerances and quality assurance, from blade blank to final assembly, is the bedrock of our reputation.

We are defined by two core principles: superior quality and masterful design. Every olitans tool undergoes stringent testing to meet exacting standards of durability, functionality, and safety. Our design philosophy merges ergonomic intelligence with purposeful aesthetics, creating tools that feel intuitive in the hand and perform flawlessly under pressure. We obsess over blade geometry, deployment mechanisms, lockup security, and material selection – understanding that true reliability is found in the details.

olitans is more than a manufacturer; we are enablers of exploration and preparedness. We craft instruments that become trusted companions – whether scaling a mountain, navigating urban challenges, or tackling intricate tasks. Our vision is simple: to forge tools of exceptional quality and ingenious design that inspire confidence, enhance capability, and endure a lifetime of use. We are dedicated to pushing the boundaries of what functional EDC and outdoor tools can be, ensuring that with olitans, precision meets purpose, every single day.

olitans: Precision Instruments. Uncompromising Performance. Engineered for Your World.

OLITANS| Frequently Asked Questions (FAQ)

Q1: Do you offer international shipping?
A: Yes, we ship globally from our manufacturing hub. International delivery times vary (typically 7-25 business days), with exact estimates provided at checkout based on your location.

Q2: What’s the average order processing and delivery timeline?
A: Orders ship within 1-2 business days. US deliveries take 3-7 days; international shipments 7-25 days. Tracking is provided for all orders.

Q3: Which carriers handle olitans deliveries?
A: We partner with USPS, FedEx, and DHL for reliable global logistics. Carrier selection is optimized for speed and security based on your destination.

Q4: What is your return policy?
A: Unused items in original packaging may be returned within 30 days. Contact service@olitans.com first for authorization. Proof of purchase required. [Link to full policy]

Q5: Can I request custom engraving or modifications?
A: Currently, we focus on production-scale precision and don’t offer personalization. Our vertically integrated CNC processes ensure consistently exceptional factory specs.

Q6: Where can I purchase authentic olitans products?
A: Buy directly on olitans.com or through our vetted authorized dealers. Visit our [Store Locator] for verified partners.

Q7: Do military/LE professionals receive special pricing?
A: Yes – active duty military, veterans, and law enforcement receive 15% off. Email verification to verify@olitans.com for discount code access.

Q8: How should I maintain my olitans blade?
*A:

• Cleaning: Use compressed air or soft brush for debris. Wipe blade with mineral oil (non-acidic).
• Edge Care: Sharpen with ceramic/diamond stones (15°-20° angle).
• Pivot: Lubricate with nano-oil (<1 drop).
• Handle Materials: Micarta may naturally patina – condition with wax for richer tones.*

Q9: What tools are needed for pivot adjustments?
A: Our T6, T8, and T10 torx screws require high-quality hardened bits (e.g., Wiha). Avoid cheap tools to prevent stripping. Pro Tip: Apply thread locker (blue) after tuning.

Q10: Can I purchase replacement hardware?
A: Yes. Visit our [Spare Parts Portal] for screws, clips, and springs. Enter your model number for compatible components.

Q11: What if I receive a defective product?
A: Contact service@olitans.com with photos/video of the issue. We’ll expedite a replacement using our in-house QC protocols.

Q12: Do you provide knife repair services?
A: Yes. Email repair@olitans.com for evaluation. Most repairs leverage our full-scale production capabilities (heat treat, CNC, water grinding).

Q13: How can I get olitans stickers?
A: Stickers ship free with every order! Request specific designs in order notes. Bonus: Tag us on IG @olitans_edc with your gear for extras.

Q14: Why did my micarta handle lighten?
A: Natural micarta develops a unique patina with use. To restore darker tones: apply mineral oil, let absorb for 24hrs, then buff. Embrace the character!

Q15: Is product registration required?
A: Optional but recommended. Register at [My olitans] to activate lifetime defect coverage and receive product updates. Expedites warranty claims.