FAQs

Find answers about ordering, shipping and support.

When are orders processed?

Orders are processed in 2–4 days. Once your order ships, you will receive an email with tracking information.

How does shipping work?

Orders of US$99 or more qualify for free shipping. Transit time depends on the destination, and final shipping options are shown at checkout. See our Shipping Policy for current details.

How do I request a return?

Return eligibility, instructions and any applicable costs are set out in our Refund Policy. For order-specific help, email support@olitans.com.

How can I track my order?

Once your order ships, use the tracking information in your shipping email.

How can I contact OLITANS?

Email support@olitans.com for order, product, repair or service questions.